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Our Policies - Returns, Price Protection, Plans, and Prices

Learn more and visit us today.

We're here to support you on every cycling adventure, whether you're shopping with us online or in one of our store locations. Please review our policies and contact us with any questions or concerns. We want you to enjoy every ride!

Wheel & Sprocket 100% Satisfaction Guarantee

At Wheel & Sprocket, we stand behind everything we sell. If you are not satisfied with your purchase for any reason, simply return the item within 30 days of the purchase date and we'll replace it or give you a refund. Item must be in resellable condition with all original packaging. Please review our return policy for additional information.

30-Day Price Protection

Wheel & Sprocket has the largest selection of bicycles in our market, and we’re also the price leader. If you find the same product at a lower price within 30 day of your purchase from another bicycle store located in our immediate marketplace, we will refund the difference of the prices plus an additional 10%.

Some restrictions may apply; while we strive to be more than fair, final discretion rests with Wheel & Sprocket. Price protection refunds are issued in the form of a Wheel & Sprocket gift card.

E-Bike Policy

Test Rides:

  • Class 3 E-Bikes require rider to be 16+ yrs old.


  • Wheel & Sprocket employees can only service electric bikes with approved partner E-Bike brands (who have provided to us legal requirements including a certificate of insurance and third party testing).

New Bike Service Plans

The Wheel & Sprocket New Bike Service Plans are available with the purchase of a new bicycle at the time of purchase or delivery only.

Website Prices & Information

Our website is intended to be a guide. We make every effort to maintain current, accurate prices in our online catalog. We also strive for similar levels of accuracy and timeliness with other information that we offer.

We appreciate your understanding should any of the prices or other information prove to be incorrect and regret any inconveniences these mistakes may cause. Please bring any errors you may find to our attention by contacting us.

Updated February 1, 2021