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OUR POLICIES

Wheel & Sprocket 100% Satisfaction Guarantee

At Wheel & Sprocket, we stand behind everything we sell. If you are not satisfied with your purchase for any reason, simply return the item within 30 days of the purchase date and we'll replace it or give you a refund. Item must be in resellable condition with all original packaging. Please review our return policy for additional information.

30-Day Price Protection

Wheel & Sprocket has the largest selection of bicycles in our market, and we’re also the price leader. If you find the same product at a lower price within 30 day of your purchase from another bicycle store located in our immediate marketplace, we will refund the difference of the prices plus an additional 10%.

Some restrictions may apply; while we strive to be more than fair, final discretion rests with Wheel & Sprocket. Price protection refunds are issued in the form of a Wheel & Sprocket gift card.

In-Store Returns

If you are not satisfied with a product that you’ve purchased in any of our locations, please bring the item back to us within 30 days
of the purchase date. We’ll gladly offer you an exchange or refund for items returned in resellable condition with the original packaging.

    • If you paid with a credit card, you will receive a credit back to the same card.

    • If you paid with a check, a refund check will be mailed to you within two weeks of the return.

    • If you paid with cash and the amount is less than $50, we will refund you cash.

    • If you paid with cash and the amount is more than $50, a refund check will be mailed to you within two weeks.

If you wish to return an item purchased online, please click here for our online return policy.

New Bike Service Plans

The Wheel & Sprocket New Bike Service Plans are available with the purchase of a new bicycle at the time of purchase or delivery only.


For more details on plan benefits and pricing, please visit our New Bike Service Plans page.

Website Prices & Information

Our website is intended as a guide. We make every effort to maintain current, accurate prices in our online catalog. We also strive for similar levels of accuracy and timeliness with other information that we offer.

We appreciate your understanding should any of the prices or other information prove to be incorrect and regret any inconveniences these mistakes may cause. Please bring any errors you may find to our attention by contacting us.

 

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USA: 1-866-995-9918
Int'l: +1-920-560-2493

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